Our Returns, Refunds & Complaints Policy at Flowers Northolt
Flowers Northolt Freshness Guarantee
At Flowers Northolt, we’re dedicated to brightening up your moments with the finest, freshest blooms. As your trusted local Northolt florist, serving homes and businesses in the surrounding area, we hand-select every arrangement to ensure it arrives vibrant and beautiful. Our Fresh Flowers Guarantee means you can order with the confidence that your flowers will remain fresh and delightful for a minimum number of days from delivery.
Damaged or Unsatisfactory Flowers
We take care to protect each arrangement during transit. In the rare event your flowers arrive damaged, wilted, or not as expected, please notify us within 24 hours of delivery. Kindly keep the flowers in their original packaging and, if possible, photograph the arrangement to help us resolve the issue promptly. This allows us to uphold our Fresh Flowers Guarantee for every customer in Northolt.
Freshness Window Guarantee
We guarantee that our flower arrangements will remain fresh for at least 5 days following delivery, provided care instructions have been followed. If your flowers do not meet this freshness window, let us know as soon as possible. We’re committed to ensuring each bloom brings you lasting joy, reflecting our local reputation throughout Northolt and surrounding communities.
Returns, Refunds, and Replacements
If your flowers have arrived damaged, have wilted prematurely, or do not live up to the freshness window we promise, we will offer you the right remedy. You may choose between:
- Refund: Receive a full or partial refund, depending on the circumstances and extent of the issue.
- Replacement: We can send you an equivalent fresh arrangement at the earliest opportunity, at no additional cost.
Your satisfaction is at the heart of what we do. Please allow our team a reasonable time to investigate and resolve your concerns after you contact us. Outcomes will always be in line with our Fresh Flowers Guarantee for Northolt deliveries.
How to Make a Complaint
We welcome all feedback and take every complaint seriously. To make a complaint or raise a concern about your order, please contact us with as much detail as possible—include your order number, delivery address, delivery date, and a clear description of the issue. Where relevant, we may ask for photographs to help us understand and resolve your concern quickly.
All complaints will be handled discreetly and fairly by our experienced team members. We aim to acknowledge your complaint within one business day and will work towards a swift resolution that upholds the highest standards of our flower delivery service.
Trusted Local Service You Can Rely On
Flowers Northolt has built a reputation as a trusted local florist, delivering fresh, inspiring flower arrangements to homes, businesses, and special events all over Northolt. Our returns, refunds, and complaints policy is designed to support our commitment to your satisfaction and our passion for the freshest flowers every time. Thank you for choosing us for your floral needs.
