Name: COLOURFUL DELIGHT
Brand: Flowers Northolt
Price: 65.00 GBP
Availability: InStock

Online Flower Delivery Terms & Conditions - Flowers Northolt

Terms & Conditions for Online Flower Delivery in Northolt

These Terms & Conditions (“Terms”) apply to all customers ordering through the Flowers Northolt website for delivery across Northolt and its surrounding areas. Please read these Terms carefully before placing your order. By using our online e-commerce platform, you agree to be bound by these Terms. These Terms are designed to ensure a smooth and transparent online flower buying experience tailored for customers in Northolt.

1. Definitions

In these Terms, references to “we,” “us,” or “our” refer to Flowers Northolt (“the Company”), the provider of flower delivery services through our website. “You” or “your” refers to the individual placing an order via our online system. “Product(s)” refers to the flowers and any associated items available for purchase on our site. “Website” refers to our online storefront for flower delivery in Northolt.

2. Eligibility to Purchase

By placing an order on our website, you confirm that: (a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old; and (c) you are resident in or are arranging delivery to Northolt or the surrounding areas as specified by our delivery coverage.

3. Order Process

The process for ordering flowers online from Flowers Northolt is as follows:

Selection: Select your preferred flower arrangements or products and add them to your shopping basket.
Check Availability: Each product is subject to availability. In rare cases, seasonal or local availability may necessitate flower substitutions of similar style, value, and quality.
Personalisation: Where offered, you may provide a personalised message for delivery with your flower order.
Recipient Details: Enter the recipient’s correct delivery address and contact details, ensuring all information is accurate. We cannot be held liable for failed deliveries due to inaccurate or incomplete information.
Delivery Date: Choose your preferred delivery date. Same-day delivery may be possible if the order is placed within specified cut-off times; otherwise, delivery will be on the nearest available date.
Order Confirmation: Review your order at checkout and submit payment. You will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order.
Order Acceptance: A contract between you and Flowers Northolt is formed when we dispatch the ordered product(s) and confirm acceptance by email or SMS. We reserve the right to decline an order prior to dispatch in which case we will issue a prompt refund.

4. Payments

Payment for your order must be made in full at the time of ordering via the payment methods available on our website. These may include (but are not limited to) credit cards, debit cards, and other secure online payment services. All payments are subject to validation and authorisation by both us and your payment provider. We reserve the right to refuse any order where payment has not been received or authorised.

Prices are displayed in Pounds Sterling (GBP) and include VAT unless otherwise stated. Delivery charges are made clear at checkout and added to your total order price. By confirming your order, you agree to pay the total amount as shown, which includes the price of the product(s) and all applicable delivery charges.

5. Cancellations and Amendments

Order Cancellations: If you wish to cancel or amend your order, please ensure you notify us as soon as possible. Cancellations or amendments can only be processed if the flowers have not yet been prepared or despatched.

Cancellation Timeframes: For next-day or standard delivery orders, cancellation requests must be received before the order has entered the preparation process, typically one working day before the scheduled delivery. For same-day orders, cancellation is generally not possible once the order has been placed due to the perishable nature of our products and the quick turnaround needed for delivery.
How to Request: Please provide your order details when requesting cancellation or amendments. Where possible, we will accommodate your request or provide information about what is feasible at that stage of the process.

If a cancellation is approved and the order has not been prepared or dispatched, you will receive a refund to the original payment method, less any unrecoverable expenses incurred up to the point of cancellation. Once an order has been prepared or sent out for delivery, refunds are generally not available due to the nature of our perishable goods.

Non-Deliveries: If we are unable to deliver your order because of circumstances within our control and a suitable alternative cannot be offered or accepted, a full refund will be issued. If a delivery cannot be made due to inaccurate details provided, we regret we cannot offer a refund.

6. Delivery

We strive to provide reliable online flower delivery throughout Northolt and its surrounding areas, as identified on our website. The following delivery terms apply:

Delivery Area: Our delivery service is available in Northolt and surrounding postcodes. If you are unsure whether we deliver to a specific location, please check delivery information during checkout.
Delivery Times: We make every effort to deliver your order on the requested date. While we are usually able to meet delivery preferences, on occasion, events beyond our control (such as severe weather, traffic disruptions, or other force majeure events) may affect delivery. We are not responsible for delays outside our reasonable control.
Unattended Deliveries: If no one is present to receive the flowers at the delivery address, our delivery driver may leave them in a secure, sheltered location or with a neighbour unless you have specified otherwise. A delivery note will be left to inform the recipient of the flowers’ whereabouts.
Accuracy: You are responsible for providing complete and accurate delivery information. We accept no liability for losses or non-delivery resulting from incorrect or incomplete addresses provided by you.

7. Substitution Policy

Occasionally, it may be necessary to substitute flowers, containers, or packaging with items of equal or greater value and similar style, particularly during periods of high demand or due to seasonal or regional availability. Every effort will be made to maintain the overall look and feel of your selected arrangement. If significant substitutions are required, we will endeavour to contact you before dispatch.

8. Quality Assurance and Satisfaction

Flowers Northolt is committed to providing high-quality flower arrangements. If you are not satisfied with your delivered product, please notify us within 24 hours of delivery, outlining the issue and providing photographic evidence, if appropriate. We will review your concerns and, if justified, may offer a replacement, refund, or other remedy at our discretion. Our decisions in such matters are final.

9. Liability

Our liability to you in connection with any order will not exceed the total price paid for the relevant product(s) ordered, including delivery charges. Nothing in these Terms excludes or limits our liability for fraud, personal injury or death caused by our negligence, or any other liability which cannot lawfully be excluded or limited.

To the fullest extent permitted by law, we exclude all representations, warranties, conditions, or other terms implied by statute, common law, or otherwise. Flowers Northolt is not liable for losses related to any business of yours, such as lost profits, business interruption, or loss of business opportunity. We are also not liable for indirect or consequential losses arising from your use of our site or services.

10. Intellectual Property

All content and material on the Flowers Northolt website—including images, product descriptions, and design—are the property of the Company or its licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit any material or product on our site for any commercial purpose without our written consent.

11. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and all applicable data protection regulations. We collect only the data necessary to process your order and facilitate delivery, and we do not share your details with third parties except as required for the fulfilment of your order or by law. For further details, please review our Privacy Policy on our website.

12. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms are intended to apply to customers ordering flower delivery in Northolt and its neighbouring areas, reflecting local laws and standards. By ordering through Flowers Northolt, you acknowledge and accept the jurisdiction and governance of the English legal system.

13. Changes to Terms & Conditions

We reserve the right to amend or update these Terms from time to time. Any changes will be posted on our website and will become effective immediately for new orders. It is your responsibility to review these Terms prior to each purchase. Your continued use of our online flower delivery service will signify your acceptance of any revised Terms.

14. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other condition.

Thank you for choosing Flowers Northolt for your online flower delivery needs. These Terms & Conditions have been created to ensure the best possible service to our valued customers throughout Northolt and surrounding communities.